getting started 3

• How to reach llama help
• How to sign up for a llama help account
• How to add your company contacts

Contact Center 1

• Create a service request from an inbound interaction

Work Control Center 1

• Assign Task to Technician (as Coordinator)

Shop Supervisor 6

• Monitor Open Work Tasks and Backlog
• Reopen Work Tasks
• Review SLA Performance
• Review/Audit Completed Work Tasks
• Review, Update, and Approve Team Timesheets

See all 6 articles

Technician 7

• Record Labor Time and Work Performed
• Complete Work Task Closeout
• Work Task Self Assignment
• Review, Accept, and Update Work Tasks
• Add Assets, Parts, and Materials to a Work Task

See all 7 articles

Executive 4

• View Executive Dashboards
• Review High-Level Performance Metrics
• Monitor Risk and Compliance Indicators
• Review High-Level Operational Reports