Purpose

Complete an active work task and record a resolution summary that explains how the issue was resolved.

Before you begin

Confirm that the work has been completed.

Review time entries, procedures, assets, parts, materials, comments, and photos for completeness.

Prepare a concise resolution summary describing the completed work and outcome.

Complete the Work Task

Step 1: Review the task

1. Login to IBM Tririga Work Task - https://frs-qa.usgov.tririga.com/p/web/workTask

2. Open the active work task.

3. Confirm that the task, location, classification, and description are correct.

4. Confirm that required labor, procedure, part, material, and documentation entries have been recorded.

Step 2: Enter the resolution summary

1. Select Complete.

2. In Resolution Summary, enter a clear description of the work completed and the resolution.

3. Select Complete in the Resolution Summary window.

Step 3: Verify closeout

1. Confirm that Status changes to Completed.

2. Confirm that the Resolution Summary is saved on the task.

3. Confirm that the task state displays Work task complete.

4. Confirm that Reopen is available if follow-up work is later required.

Expected result

The work task is in Completed status and retains the resolution summary describing the completed work.