Purpose

Reopen a work task that was completed but requires additional work or follow-up.

Before you begin

Confirm that the work task is in Completed status.

A task that has already reached Closed status may not be eligible for reopening.

Know the reason the task must be reopened.

Locate the Completed Work Task

1. Login to the Tririga Home page - https://frs-qa.usgov.tririga.com/

2. From the Home page, locate Reminders - Tasks.

3. Expand My Team's Tasks.

4. Select Completed Work Tasks / Review.

5. Locate the applicable task.

6. Select the Task Name or Task ID to open it.

Reopen the Task

1. Confirm that the task Status and Assignment Status are Completed.

2. Select Re-Open.

1. The Task ReIssue PopUp opens.

2. Select the required Task ReIssue Reason.

3. Select Continue.

For example, select Callback when additional work is required because the original issue was not fully resolved.

Verify the Reopened Task

1. Confirm that Status is Active.

2. Confirm that Assignment Status is Unassigned.

3. Confirm that the selected Task ReIssue Reason appears on the task.

4. Select Save or Save & Close.

The task can now be reassigned and processed through the normal work-task workflow.

Expected result

The completed work task returns to Active status, retains the selected reissue reason, and is available for reassignment.