Purpose

Use task performance metrics and the Shop Supervisor Dashboard to compare actual performance against established targets and identify service areas requiring attention.

Roles

This test case may be executed by:

Shop Supervisor

Shop Second

Facility Manager

Building Operations Administrator

Before you begin

Confirm that you have access to task performance metrics.

Know the workgroup, location, or service category being reviewed.

Open a Performance Metric

1. Login to the Tririga Home Page - https://frs-qa.usgov.tririga.com/

2. Open From the Home page, locate Performance Metrics - Tasks.

3. Expand My Team's Tasks.

4. Select the applicable metric.

For response-time performance, select On-Time Service Responsiveness (%). Other available metrics may include Customer Satisfaction, PM to Repair Ratio, On-Target Service Costs, Overtime Utilization Rate, Percent of PM Tasks Completed versus Open, and Callback Index.

Review the Metric

1. Locate the metric in the left panel.

2. Review the Results, Target, and Status values.

3. Select the metric to display its supporting chart and data.

4. Use the available filters to narrow the results, such as Location, Geography, Responsible Organization, or Request Class.

5. Select Apply Filters.

6. Review the resulting chart and detail records.

Expected result

The supervisor can compare current performance against established targets and identify workgroups or service areas that require follow-up.