Overview

Technicians can self-assign available work tasks to help balance workload and respond quickly to operational needs. By selecting and accepting unassigned tasks, they proactively support their team, reduce backlogs, and improve overall response times. 

Role

• Technician

Script

Summary of Steps:

1) Login

2) View Unassigned Work

3) Self Assign Work

Step Detail:

1) Login

Login to http://frs-qa.usgov.tririga.com/p/web/workTask 

2) View Unassigned Work

Navigate to the Unassigned Queue

Open a Work Task that you want to self assign

3) Self Assign Work

Accept the work to self assign.

Outcome

The Work Task will be assigned to you.